Frequently Asked Questions

One Reserve is a telehealth platform that connects you to licensed medical providers. If treatment is clinically appropriate for you, we facilitate prescriptions and pharmacy fulfillment — directly to your door.

One Reserve is the technology platform. The medical providers are licensed physicians and practitioners who operate through the platform. You are not in a doctor-patient relationship with One Reserve — you are in one with your provider.

At launch, One Reserve focuses on weight management using GLP-1 prescription medications. Not every condition can be treated via telehealth, and not every applicant is eligible. Your provider makes that determination.

One Reserve is available in select states. Check our intake flow for the current list.

No. One Reserve operates on a cash-pay basis. We are not enrolled with Medicare, Medicaid, or any commercial insurer. The cost you see is the cost you pay. No surprise billing, no insurance runaround.

Complete your health assessment online. It takes about ten minutes. A licensed provider reviews your intake and determines whether treatment is appropriate for you.

Your intake goes to a licensed provider for review. If treatment is appropriate, a prescription is issued. You will be notified when your provider has reviewed your case.

Basic health history, current weight, medications you are taking, and any relevant conditions. Your answers are reviewed by a licensed medical professional.

No. One Reserve is a telehealth platform. Everything happens online. If your provider determines that in-person care is necessary for your specific situation, they will advise you accordingly.

Important: If you are experiencing a life-threatening situation or contemplating suicide, call 911 or the 988 Suicide & Crisis Lifeline at 988.

At launch, One Reserve offers compounded semaglutide and compounded tirzepatide for weight management. These are compounded by a licensed pharmacy and require a valid prescription from a licensed provider.

Compounded medications are not FDA-approved drug products.

Both semaglutide and tirzepatide are subcutaneous injections — administered under the skin, typically in the abdomen. Your provider will explain the protocol and titration schedule specific to your plan.

Individual results vary. Most patients notice changes in appetite within the first few weeks. Measurable weight loss typically develops over the first one to three months. No outcomes are guaranteed.

We tell you clearly. We don’t redirect you to an alternative product or pressure you into a different path. If treatment isn’t right for you, that’s the answer.

Yes. You can cancel your subscription at any time. Speak with your provider before stopping, particularly if you have been on a GLP-1 medication for an extended period.

One Reserve charges a subscription fee that covers your provider consultation, prescription (where issued), and medication dispensing and shipping.

No. What you see at checkout is what you pay. No administrative fees, no consultation surcharges, no surprise charges.

You can cancel any time through your account portal, by contacting support at support@onereserve.com, or by messaging your care team directly. Cancellation takes effect at the end of the current billing period.

Refunds are handled on a case-by-case basis. Contact support at support@onereserve.com with your concern and we will respond within one business day.

Your medication is dispensed and shipped by a licensed compounding pharmacy. It arrives in discreet packaging at the address on your account.

Shipping timelines depend on your location and the pharmacy fulfilling your prescription.

Yes. Update your address in your account portal or contact support at support@onereserve.com. Changes must be made before your next shipment processes.

Your information is handled in accordance with applicable privacy laws, including HIPAA where applicable. For the full details, see our Privacy Policy and HIPAA Notice.

One Reserve does not sell patient health information. For details on how your data is used and disclosed, see our Privacy Policy.

Yes. Your clinical information is shared only with your treating provider, the pharmacy fulfilling your prescription, and as otherwise required or permitted by law.